Return Guidelines
We want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, you may return your items under the conditions outlined below:
Return Period
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Items may be returned within 21 business days from the date you received your order.
Return Shipping Costs
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The buyer is responsible for covering all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or a defective product).
Condition of Returned Items
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All returned items must be:
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Unused and in their original condition
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In the original packaging, including all accessories, manuals, and labels
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Free from signs of wear, damage, or alteration
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How to Initiate a Return
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Contact our customer service team at vilde@maritim-motor.no before sending anything back.
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Provide your order number, the item(s) you wish to return, and the reason for the return.
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You will receive instructions on where and how to return your item(s).
Refunds
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Once we receive and inspect your returned item(s), we will process your refund.
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Refunds are issued to the original payment method.
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Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
For safety and practical purposes, certain items may not be eligible for return (e.g., custom-made items, used consumables, or products exposed to liquids or hazardous environments). If this applies, it will be clearly stated on the product page.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Contact us immediately.
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We may request photos or additional information to speed up the process.
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In such cases, we will cover the return shipping costs and ensure a replacement or full refund.